Job Description

Weekly Hours: 37.33 Hours / Week Title: Dispatcher Location: Police Department Bargaining Unit: New England Police Benevolent Association, Local 122 Salary Range: $26.28 - 36.68 / per hour Department & Supervisor: Police Department, Dispatch Supervisor & Superior Officers Summary: Are you ready to serve your community from the center of public safety? The Town of Shrewsbury Police Department is seeking qualified, dependable, and motivated candidates to join our team as a Full-time Dispatcher. This position is vital to our department's success, serving as the critical link between emergency responders and the public. It is the mission of the Shrewsbury Police Department to consistently deliver quality police service to the community we serve. About Us: The Town of Shrewsbury, located just 40 miles west of Boston and adjacent to Worcester, is a thriving suburban community of 38,000 residents. Our Police Department is committed to community engagement and collaborative public safety efforts to reduce crime and enhance quality of life. We operate out of a newly constructed state-of-the-art Police Station and Dispatch Center, designed for 21st-century public safety needs. Key Responsibilities: Receive and process emergency and non-emergency calls for service Dispatch police and other emergency personnel in a calm, accurate, and timely manner Maintain detailed records of calls, responses, and unit locations Operate communications systems, databases, and other dispatch technology Provide information and support to officers, other departments, and the public Multitask effectively in a high-pressure environment, maintaining professionalism at all times What We're Looking For: Excellent verbal communication and listening skills Ability to stay calm and make quick, sound decisions under pressure Detail-oriented and highly organized with strong multitasking abilities Self-disciplined, reliable, and committed to community service Previous experience in dispatch, emergency communications, or law enforcement support preferred, but not required Benefits: The Town of Shrewsbury offers a competitive benefits package, including health insurance, a pension through the Shrewsbury Contributory Retirement System, an extensive employee assistance program (EAP), and the opportunity for professional development, training & career incentive pay for CPR and EMT Certifications, as well as longevity, shift differential, and competitive paid time off. Join a team that plays a crucial role in protecting and serving the Shrewsbury community every single day. Help make a difference by applying today! How to Apply: When applying for this position, a cover letter and resume may be sent via email to Kristina Ordung, Assistant Town Manager for Human Capital, at [email protected], indicating the position you are applying for in the subject line. The position is open until filled, with initial review of applicants December 1, 2025.

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