Live Chat Agent Job at Masterpiece Roofing and Co, Littleton, CO

SGZ6ZjYySkQ5VEtXVnNIdFlYWmpwbGdiWlE9PQ==
  • Masterpiece Roofing and Co
  • Littleton, CO

Job Description

Description

We are seeking a motivated and customer-oriented Live Chat Agent to join our dynamic customer service team. As a Live Chat Agent, you will be responsible for providing exceptional support to our customers through real-time chat. You will assist customers with their inquiries, resolve issues, and ensure a positive experience. The ideal candidate will have strong communication skills and the ability to multitask effectively in a fast-paced environment.

Responsibilities

  • Respond promptly to customer inquiries received via live chat.
  • Provide accurate information about products/services and resolve customer issues efficiently.
  • Document customer interactions and feedback for quality assurance.
  • Assist customers in navigating the website and placing orders.
  • Collaborate with other departments to escalate and resolve complex issues.
  • Maintain a friendly and professional demeanor at all times.
  • Meet performance metrics, including response time and customer satisfaction ratings.

Requirements

  • Minimum 1 year of experience in customer service, preferably in a live chat environment.
  • High school diploma or equivalent; further education is a plus.
  • Strong written communication skills with a focus on clarity and professionalism.
  • Ability to handle multiple chats simultaneously in a fast-paced environment.
  • Proficient in using chat software and basic computer applications.
  • Excellent problem-solving skills and a customer-centric approach.

Job Tags

Full time,

Similar Jobs

Central Business Solutions

Salesforce Developer Job at Central Business Solutions

 ...Salesforce Developer Clearance Level Required: Secret Location: Remote Job Description: Salesforce Developer with 8 years of experience. 2+ years of applying Apex coding/development skills in Salesforce environments. Experience working in Service Cloud with out... 

DSV Air & Sea

Freight Forwarder, Ocean Import Job at DSV Air & Sea

 ...by ocean, including customs clearance and delivery to the final destination Coordinate with carriers, customs brokers, and trucking companies to ensure timely delivery of goods Track shipments and provide updates to customers as needed Prepare and submit... 

Talent Edge Recruiting

Social Media Manager Job at Talent Edge Recruiting

 ...Social Media Manager Hackensack, NJ (On-site, MondayFriday)$80,000 $95,000 + Bonus Seeking an experienced and strategic Social...  .... What Were Looking For ~5+ years of social media experience, ideally within an agency environment managing multiple client... 

Wenger Construction, Inc.

Commercial Siding Installer Job at Wenger Construction, Inc.

 ...Summary We are seeking a Siding Installer to join our dynamic team at Wenger Construction. This role is crucial for ensuring high-quality installations across various projects. As an Installer, you will contribute directly to our mission of solving the labor crisis in... 

GQR Healthcare

Travel Nurse RN - Behavioral Health Job at GQR Healthcare

 ...Job Description GQR Healthcare is seeking a travel nurse RN Behavioral Health for a travel nursing job in Humboldt, California....  ...or 48 hours ~ Shift: Nights ~3x12's, 4 x 12's ~ Willwork weekends and holidays ~ Please send RTO request. ~ Float Requirements...