Job Description

Patient Service/Front Desk Coordinator (Part Time)

Join MyEyeDr as a Patient Service/Front Desk Coordinator (Part Time) and play an essential role in delivering personalized patient experiences through effective front?desk management during check?in and check?out. No optical experience requiredtraining and tools will be provided.

This role reports to the Office General Manager and may require weekend and evening shifts.

About the role

Your responsibilities include providing a seamless, timely, and positive check?in/out experience, becoming an expert on insurance plans to verify and educate patients, confirming appointments in partnership with doctors, managing multiple phone lines, greeting walk?ins, scheduling appointments, assisting office staff, and cross?training in roles such as Eyewear Consultant or Optometric Technician as needed. You will collaborate closely with doctors and team members to ensure a seamless patient experience.

You Will

• Provide patients a personalized check?in/out process that creates a timely, seamless, and positive experience
• Become a subject?matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk?ins, scheduling appointments, and assisting office staff duties as needed
• Have the ability to cross?train to other office support roles such as Eyewear Consultants and Optometric Technicians (varies by office needs)
• Collaborate with doctors and team members to provide a seamless patient experience

About You

• Experience in a front desk, reception, or customer?facing role supporting administrative duties and clerical tasks
• Organized, able to prioritize multiple tasks under pressure while providing best?in?class service to patients and office staff
• Flexible, nimble, and agile mindset with the ability to wear multiple hats
• Friendly, caring, and patient?centric person who thrives in a fast?paced environment
• Team player willing to collaborate to provide the best patient experience
• Computer?savvy with excellent oral and written communication skills
• Professional attitude and ability to problem?solve and respond to patient service requests

Growth With Us

• Grow and develop your career through role?specific training programs
• Participate in our vision coverage and associate discounts on our products

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high?growth, premier healthcare company offering a total vision?care concept with a unique retail experience. We welcome all insurance, provide a great selection of stylish eyewear, and focus on delivering an exceptional personalized experience to each patient.

Join MyEyeDr. to build your professional career with an organization driven by purpose and continuous growth.

Seniority level: Entry level

Employment type: Part?time

Job function: Administrative

Industries: Hospitals and Health Care

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

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