Job Description

Job Description

Job Description

Are you passionate about providing outstanding patient service in a surgical care environment? We are looking for a Physician Liaison and Scheduler to support our Division of Cardiothoracic Surgery. As a Physician Liaison and Scheduler , you will play a vital role in coordinating care, enhancing communication, and improving the patient experience. The Physician Liaison and Scheduler will act as a key point of contact between patients, referring offices, surgical teams, and administrative staff.

Responsibilities:

• Serve as the primary point of contact for patients, families, and referring physicians regarding upcoming cardiothoracic surgeries.
• Coordinate with the Cardiac Surgery Service Line and adult surgery schedulers to ensure accurate and timely scheduling of surgical procedures.
• Support the Division Administrator and work closely with the surgical care team to streamline workflows and enhance communication.
• Manage physician schedules and maintain accurate documentation in the EMR (EPIC preferred).
• Ensure all pre-operative documentation and patient instructions are complete and organized.
• Communicate effectively with internal departments and external offices to relay surgical planning details.
• Respond to patient inquiries with professionalism, clarity, and empathy.
• Provide administrative support including data entry, report generation, and follow-up correspondence.

Job Requirements:

Education : High school diploma or GED required.

Experience :

• Prior experience in a healthcare scheduling or administrative support role.
• Experience with EMR systems (EPIC strongly preferred).

Skills & Abilities :

• Excellent customer service and interpersonal skills.
• Strong multitasking abilities in a fast-paced clinical environment.
• High attention to detail and organizational skills.
• Competent in Microsoft Word and Excel.
• Comfortable performing repetitive tasks with consistent accuracy.

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