The Quality Analyst Supervisor is responsible for the development, implementation, delivery, evaluation, and ongoing maintenance of customer service training and quality assurance (QA) programs. This role plays a critical part in enhancing the effectiveness of the customer service team and overall call center performance by supporting training for front-line agents, back-office staff, and supervisory personnel.
The QA Specialist also provides key administrative and analytical support for internal quality monitoring efforts and external customer satisfaction survey processes.
Key Responsibilities:
Your Profile:
What’s in it for you?
At this time we are unable to provide sponsorship for this role and all applicants must have working rights in the US and pass a background check
Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex.
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