Job Description

Join Us in the Fight Against Cyber Threats!

At Digital Hands, we're on a mission to enhance cybersecurity, empowering organizations to defend against complex cyber threats. We're seeking a Manager of Cyber Security Response to lead our elite team of Security Analysts and redefine our proactive detection and response strategies.

About You

• You Lead with Purpose: People management is your primary strength. You inspire teams with a clear vision, ensuring analysts feel supported, motivated, and accountable.
• You're Customer-Centric: You excel in customer communication and serve as a trusted escalation point when critical issues arise.
• You're Outcome Driven: You prioritize efficiency and effectiveness in detection and response, building a robust operational framework informed by data.
• You're Metrics-Oriented: You understand that great SOC operations run on great reporting. You are disciplined in reviewing and communicating weekly and monthly SOC KPIs and metrics.
• You're a Team Builder: You cultivate talent through mentorship and training, leveraging technology to enhance our cybersecurity detection and response capabilities.
• You Hire A-Players: You hire, train, and retain top talent who share your passion for excellence and innovation in security services.
• You're Data-Informed: You work closely with our Business Intelligence (BI) team to develop SOC dashboards, reports, and meaningful insights that guide decision-making.
• You Have a Proven Track Record: With SOC leadership experience, you excel at developing people, managing operations, and fostering a culture of high performance and continuous improvement.

Things You'll Do

Lead & Develop People (Primary Responsibility):

Lead a High-Impact Team: Hire, manage and inspire Security Analysts through clear expectations, coaching, career development, and regular performance evaluations.

Drive Engagement: Build a positive team culture focused on accountability, continuous learning, and operational excellence.

Operational & Metrics Ownership

Own SOC Metrics: Produce and present weekly and monthly SOC KPIs, including MTTR, MTTD, SLA adherence, analyst productivity, case quality, and automation impact.

Partner with BI: Work closely with the Business Intelligence team to refine and expand SOC metrics, dashboards, and reporting capabilities.

Drive Operational Excellence: Oversee daily SOC operations to maximize 24/7 resource utilization while maintaining high performance and service quality.

Customer-Facing Responsibilities:

Point of Escalation: Act as the primary escalation contact for customer issues related to SOC operations.

Exceptional Communication: Provide clear, timely, and confident communication to customers during escalations, incidents, and reviews.

Partner with Customer Success: Collaborate with the CS team to review customer health, service performance, renewal risk, and opportunities for improvement.

Strategic Leadership:

Shape Our Security Strategy: Develop and execute effective detection and response strategies that prioritize proactive measures.

Advocate for Cybersecurity Excellence: Communicate security strategy and operational priorities across all levels of the organization.

What You Bring

• Educational Background: Bachelor's Degree in Cybersecurity, Information Technology, or a related field preferred.
• Leadership Experience: 5+ years managing teams within a SOC, with demonstrated strength in people management and team development.
• Technical Expertise: Strong understanding of security technologies including SIEM, EDR, firewalls, and endpoint security.
• MSSP Experience: Preferred experience in Managed Security Service Provider environments or large-scale 24/7 SOC operations.
• Customer-Facing Experience: Proven ability to communicate effectively with customers, including executive-level stakeholders.

Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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