Join a Global Leader in Workforce Solutions Net2Source Inc.
Who We Are
Net2Source Inc. isnt just another staffing company, were a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precisionRight Talent. Right Time. Right Place. Right Price.
Job Title: Sr. UX Researcher
Location: Fort Worth, TX (Hybrid)
Duration: 12 months
Pay Range: $75 - $80/hr
WHY YOULL LOVE THIS JOB
This job is a member of the Digital Customer Experience team within the Customer Experience Organization at ***. We're a multidisciplinary UX team that drives the user experience for our customer and employee-facing applications.
The UX Researcher is a thoughtful, empathetic and experienced UX professional with extensive knowledge of UX best practices and hands-on experience with user research methods, data analysis and UX strategy.
The ideal candidate is a driven user advocate who is passionate about creating intuitive products and uses their strengths in multiple disciplines to share knowledge and mentor their product portfolio.
You'll wear many hats as a mentor, strategist, collaborator and evangelist, and youll use your applicable knowledge and skills in user testing, research best practices and methodologies for a wide variety of problems within company.
WHAT YOULL DO
This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations.
Collaborate with Product Owners, Product Designers and stakeholders to develop a deep understanding of business problems and advocate for user experience.
Contribute research strategies that help define and work toward product portfolio objectives and key results (OKRs).
Advocate for and perform discovery and evaluative research to reveal product insights ahead of development.
Conduct qualitative UX research using industry-standard methods such as moderated usability tests, heuristic evaluations, user interviews, contextual inquiries and competitive analyses to understand user behaviors, needs, motivations and pain points.
Perform quantitative UX research leveraging methods like surveys, clickstream analysis, eye-tracking studies, card sorting, tree testing and unmoderated usability tests to quantify user behaviors, validate design decisions and measure ease-of-use, comprehension and satisfaction.
Effectively present and communicate actionable insights to product teams based on research outcomes.
Use analytical tools (Adobe Analytics, Quantum Metric, etc.) to gather data insights that aid and supplement portfolio research strategies and help UX to better understand the complete experience of those we build products for.
Create, update and advocate personas, customer journey maps and service blueprints to help product teams stay organized, focused and customer centric.
Work in a self-guided Agile environment across multiple initiatives and ceremonies.
Actively guide and benchmark product performance with quantitative UX metrics; proactively review customer feedback and find problem areas to focus on.
Scale UX research by building infrastructure, educating others and contributing to Research Ops.
Utilize research software / hardware (including eye tracking equipment) and participant recruitment resources.
ALL YOULL NEED FOR SUCCESS
Minimum Qualifications Education & Prior Job Experience
Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology or other related discipline
3+ years of experience in applied user experience research at large enterprises or highly matrixed organizations
Strong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skills
Knowledge and ability to use remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.)
Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.)
Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles
Desire to promote and teach the importance of user-centered research to Product Owners, stakeholders and Designers
Ability to present work in a clear and compelling manner to stakeholders and explain design recommendations by citing best practices, testing data or business requirements
Preferred Qualifications Education & Prior Job Experience
Masters degree or Ph.D. in human computer interaction, human factors engineering, computer science, visual design, behavioral sciences, psychology or other related discipline
5+ years of experience in applied user experience research at large enterprises or highly matrixed organizations
Experience in owning and creating research strategies that help define and work toward product objectives and key results
Project management skills with the ability to build strategy, set objectives & key results, and deliver on time
Experience scaling research practices, setting up a research insight repository, and building a product benchmarking program
Proficiency in modern analytical dashboards and tools (Adobe Analytics, Quantum Metric, etc.)
Experience conducting field research with unionized workforces
Knowledge of Artificial Intelligence (AI) and how it can be applied to UX practices
Skills, Licenses, and Certifications
Strong understanding of user-centered design, experience with qualitative and quantitative research methods and analytical skills
Experience and understanding of SPSS, R, SQL, database queries and basic programming languages
Knowledge and ability using remote unmoderated testing tools and moderated testing devices and platforms (UserZoom, UserTesting, Userlytics, etc.)
Ability to present work in a clear and compelling manner to stakeholdersexplain design recommendations by citing best practices, testing data or business requirements
Familiarity in modern design and prototyping tools (Figma, Zeplin, Flinto, Sketch, Adobe CC, etc.)
Familiarity with using an eye-tracking tool
Excellent written and verbal communication skills and proven ability to collaborate effectively across disciplines, product lines and roles
Ability to create effective and compelling presentations
Why Work With Us?
We believe in more than just jobswe build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
Americas Most Honored Businesses (Top 10%)
Fastest-Growing Staffing Firm by Staffing Industry Analysts
INC 5000 List for Eight Consecutive Years
Top 100 by Dallas Business Journal
Spirit of Alliance Award by Agile1
Ready to Level Up Your Career?
Click Apply Now and lets make it happen.
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