Job Description

About the Opportunity

This is an opportunity for an Assistant Property Manager to support the Property Manager of a luxury, full service, scatter site Class A portfolio of multifamily rental properties in midtown Manahattan. The ideal candidate has experience working alongside property management and brings an elevated level of service to the position. The role entails assistance with tenant relations, vacancies, move-ins/outs, and communication with the Property Management and Maintenence team. The APM must have superior follow up skills, attention to detail, vendor relations, and demonstrate professionalism and service towards the residents. The successful APM will work with their team to ensure all tasks, duties, and responsibilities are handled in a satisfactory manner, in accordance with departmental and management needs.

About the Company

Our client is a NYC based, privately held real estate investment and management company. They operate a portfolio consisting of residential buildings, retail, industrial, and office properties. Their portfolio includes in excess of 300 properties. They are one of the leading real estate owner/managers/developers in NYC and was founded over 60 years ago.

Role and Responsibilities

Assists the Property Manager in all aspects of their duties:

Tenant Relations:

• Screens all incoming calls, including Property Manager's calls.
• Handles requests for repairs.
• Sends out service request orders.
• Follows up that all repairs were completed.

Vacancies:

• Responsible for inputting and updating all vacancies on Lotus Notes; including gathering pertinent information from lease file, PMAS, square footage etc.
• Schedules dust wipes. Follows up on results.
• Updates the renovation board.

Orders appliances for vacancies and occupied apartments.

• Informs Superintendent of delivery dates.
• Follows up to ensure that appliances were delivered.

Service request forms

• Weekly, gathers all of the service request forms from the Superintendents.
• Provides Managing Agent and Department Head with a schedule of the number of service requests per building.

Boiler Service Forms

• Gathers all of the boiler service forms from the Superintendents on a weekly basis.
• Provides Managing Agent and Department Head with a schedule of the forms.

Liaison between Superintendent and Property Manager

• Coordinates with the Superintendent in regard to scheduled repairs and renovations.

The APM will be held accountable for the following expectations:

• Timely, accurate and proactive completion of all tasks, duties and responsibilities outlined above.
• Assistance provided to Property Manager, ensuring the establishment and maintenance of good relations between Management and tenants, as well as with outside contractors, vendors, and others.
• Coordinates with Property Manager to ensure efficient building operations, and effective utilization and deployment of building personnel, in coordination with Building Superintendent and Department Head.

Qualifications:

• Minimum 2 years of related work experience, preferably in a real estate or property management firm
• Strong computer skills (Word; Excel; PowerPoint; Adobe; etc.)
• Excellent general administrative and/or clerical capabilities (typing; filing; answering phones; dealing with outside and inside customers; etc.)
• BA or BS degree preferred in Business Administration, Architecture, Real Estate Management, or a related field
• Strong communications skills (verbal & written)
• Highly developed organizational and prioritization skills
• Ability to function effectively in a high-pressure, deadline-oriented work environment

Compensation: $70,000 - $90,000

M-F 9-5 - working out of the main (corporate) office, but must visit properties weekly

Full Benefits Package

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